Terms & Conditions
Please read these Terms and Conditions carefully.
The Company reserves the right to make changes to any part of these Terms and Conditions without giving any prior notice.
Please refer to your copy of these Terms and Conditions, or alternatively you can request a copy by contacting the company. If you do not agree with these Terms and Conditions please do not approve the Cleaning proposal.
General disclaimer to all interested parties. This site must be checked regularly as any changes will be available at this address from 1.08.18. If a printed copy is required please contact us directly so we may arrange this for you.
These Terms and Conditions represent a contract between Meridian Cleaning Services LTD Company number 10874912 and the Client.
The Client agrees that by booking Meridian Cleaning Services LTD Company cleaning services by phone, fax, email or its website, is bound by the Meridian Cleaning Services LTD Terms and Conditions.
These Terms and Conditions shall prevail over any other terms of business, purchase conditions, alterations or variations put forward by the Client, unless otherwise agreed or approved in writing by a director of Meridian Cleaning Services LTD.
These Terms and Conditions are governed by the relevant United Kingdom law, and by agreeing to be bound by them the Client agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
2. Regular Domestic and Commercial Cleaning Services
A. Meridian Cleaning Services LTD provides regular domestic cleaning at price agreed with the customer during the consultation.This price is valid for 28 days only. Meridian Cleaning Services LTD reserves the right to suspend cleaning services if monthly payments are missing.
B. Any estimates of how long it will take our operatives to do the job required, the Client agrees it is only an estimate based on the average time it takes to clean a home or office of similar size to the Client’s. It is difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required and the price may increase if our cleaning technicians go over the allocated time.
C. Client understands that the price he/she has been quoted does not include anything apart from cleaning and ironing labour.
D. If a Meridian Cleaning Services LTD operative needs to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then a £10 charge will apply.
E. Customer agrees to notify Meridian Cleaning Services LTD of any building work, decorating or renovations due to start on the property.
F. The Client accepts that any regular cleaning MAY take longer and agree to pay the full amount of time adjustments which need to take place.
G. Meridian Cleaning Services Ltd can end, and, or cancel all cleaning services without any prior warning or reason.
3. End of Tenancy
A. Customer agrees that photographic evidence will be taken of the property in its current state and further photos will be taken on completion of cleaning. These photos will be kept confidential by Meridian Cleaning Services LTD unless otherwise agreed with the client and will be made readily available upon request by only the customer or his/her representative.
B. Meridian Cleaning Services LTD does not accept liability for any items which are already broken within the property. Photographs will be taken to support any claim of a broken item.
C. Meridian Cleaning Services LTD are not liable for the complete removal of mould or damp penetration.
D. The standard end of tenancy cleaning service does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows, carpets, washing-up or laundry. The property must be vacated. These services can be provided but at an extra cost.
E. Any property that is furnished will incur an extra 20% surcharge.
4. After-builder Cleans
A. After Builders Cleaning may take up to three times longer to clean than a well maintained home requiring a general clean. Meridian Cleaning Services LTD are not liable for any unsatisfactory results if the client decides and books less hours than advised by the manager. Meridian Cleaning Services LTD will ensure to deliver the best possible results within the time frame given to work in.
B. Meridian Cleaning Services LTD cannot guarantee complete removal of dust as it circulates the air; whilst the cleaners will endeavor to remove all visible dust, Meridian Cleaning Services LTD are not liable for any dust which settles after the cleaning service has finished. Meridian Cleaning Services LTD are not liable for removal of dust or debris to areas which are inaccessible, clutter is in the way or fragile items which have not been moved prior to the arrival of the cleaners.
C. Customer agrees that photographic evidence will be taken of the property in its current state and further photos will be taken on completion of cleaning. These photos will be kept confidential by Meridian Cleaning Services LTD unless otherwise agreed with the client and will be made readily available upon request by only the customer or his/her representative.
Meridian Cleaning Services LTD reserves the right not to be liable for:
A. Completing tasks which are not stated on our task list.
B. Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power
C. Please make sure your home is in the same cleaning condition every week. Please tidy up before we come (unless agreed beforehand that you want us to do this, wash dishes beforehand- to avoid being charged extra) The price we quoted you will be for the same amount of work every week as per our agreement. However, should further cleaning be required due to extra guests, parties etc. additional costs may be incurred (please be aware that we might not be able to fit all the regular cleaning in unless you give us notice beforehand) If we do come to your property and we find we must do additional tidying up or washing up, you will be charged accordingly without notice.
D. Existing damage or spillage that cannot be cleaned/removed completely.
E. Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
F. If the customer has got items which need special cleaning methods and special cleaning detergents, Meridian Cleaning Services LTD reserves the right to refuse the provision of the cleaning detergents and supplying the products. If agreed at the time of the consultation to use may such products supplied by the customer, Meridian Cleaning Services LTD accepts no liability over the use of these products or any damage they may cause to surfaces or floors
G. Meridian Cleaning Services LTD are not responsible for any parcels left outside the property.
H. Meridian Cleaning Services LTD will not accept any packages or deliveries.
I. Meridian Cleaning Services LTD will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems. Any associated costs in Alarm Company attendance or Alarm Company costs will not be deemed to be the responsibility of Meridian Cleaning Services Ltd.
J. Meridian Cleaning Services LTD the right not to continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. Meridian Cleaning Services LTD also will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person.
K. Meridian Cleaning Services LTD are not responsible for client’s pets at any point during a clean. Meridian Cleaning Services LTD are also not responsible for any pet hair or paw prints on floors that is present in the property once the cleaners have left. It is advisable that all animals are taken out of the property prior to the cleaners arriving.
L. If any service is stopped because a pet is considered aggressive in any way then the client will be responsible for settling the total cost of aborting this clean. Meridian Cleaning Services Ltd will not re-attend any property until a Manager has carried out a Risk Assessment and deemed it safe to continue.
M. If the client wishes for blinds to be cleaned, Meridian Cleaning Services Ltd and it’s cleaning technicians are not liable for any damage/breakages caused to any blinds during our cleaning process.
N. Our cleaning technicians do not clean animal cages or litter boxes, animal droppings, human faeces, blood or other bodily fluids
O. Please make sure your home is always unoccupied whilst the cleaning is in process. We might have to charge more if we must work around people (which will take us longer).
P. Third party entering or present at the customer’s premises during the cleaning process; Meridian Cleaning Services LTD will clean an area once. Meridian Cleaning Services LTD are not responsible for any mess/dirt made by any third-party individuals during a clean once an area has already been cleaned.
Q. Items which are antique, irreplaceable, hard to find, etc. should be pointed out prior to our visit and unless authorised by yourselves will not be cleaned as they are not covered by our breakage policy.
R. Our cleaning technicians will not touch potentially sensitive paperwork or documents. Please remove these items before the day of cleaning
S. If our cleaning operatives damage or break any fixtures or fittings, it must first be inspected by our area manager and any repairs will be made either by a company of our choice or our repairs team. If the client refuses this service, Meridian Cleaning Services Ltd will not be liable for any costs forwarded to us.
T. Meridian Cleaning Services Ltd is not responsible for breakage due to normal wear and tear, deterioration caused by age or weather, or damage caused by improper assembly, construction or mounting of an item (Eg: blinds, pictures, fan blades, light fixtures, etc.) If an item is found to be damaged by us, Meridian Cleaning Services Ltd reserves the right to fix the issue, however, if our tradesman find that it was not our fault (poor fixings), you will be liable for the tradesman’s cost.
U. Meridian Cleaning Services Ltd is not responsible for damage incurred by the improper installation of an object. All surfaces are assumed sealed. If you know of any surface not sealed, you must notify us so that we may clean them appropriately.
V. The client indemnifies Meridian Cleaning Services Ltd from the following.
- Replacement of keys to the property, and any costs involved in replacing repairing any locking mechanism window or door.
- Alarm Company attendance to re-service or repair any system.
- Any category 4 cables or similar to CCTV systems or wireless security devices are not covered should they become unset in any way.
6. Entry into Properties
Meridian Cleaning Services LTD has three different options to choose from so that your cleaners have entry into homes.
1). Client may opt to not give a key to the company and be home on their day of cleaning. The client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, the Client will be charged at the normal hourly rate of their clean.
2). Client may provide the company with a key. If keys are provided they must open the lock without any special efforts or skills. Client agrees to pay full price of a clean if there is a problem with customer’s keys. In the event of termination of the cleaning agreement, keys will be returned to the client within 48 hours of the final cleaning. For your protection, keys will not be linked to any information pertaining to the client. Keys are kept in a secured area and are crossed referenced in case of loss.
3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases Meridian Cleaning Services LTD from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued.
7. Payment for Services and Refunds
A. The customer agrees to sign up to use our direct debit system, where payments are collected after each clean on a weekly or fortnightly basis. An alternative system is for the customer to set up a weekly standing order for their weekly cleans. If there is a break in payments via this method, the customer will be asked to set up a direct debit.
B. If the customer does not sign up for any of the payment choices made available, we will suspend all cleaning services and payment will be due immediately. Late payments will follow our late payment policy.
C. The customer agrees to make payment within this period. Meridian Cleaning Services LTD will charge a 15% late payment charge if payments have not been received by day 8 followed by a £10 admin fee. Outstanding invoices on day 15 will incur £30 late payment charge and a charge of 20% on the new invoice total as from day 8.
D. Any late payment will be pursued for 30 Calendar Days only. If payment is not made after 30 days of invoice then the account will be passed to a collections agency. Any action taken through the Civil Law Courts can result in the Client having an adverse credit rating.
E. Meridian Cleaning Services LTD reserves the right to suspend cleaning services if monthly payments are missing or if paper work is not returned to Meridian Cleaning Services LTD prior to the first cleaning visit.
F. Meridian Cleaning Services LTD accepts payment in the following forms: Standing Order, Direct Debit and Cash. Unfortunately, we do not accept Cheques.
G. All payments must be made in Great Britain Pounds.
H. Payment is due on receipt of an invoice for End of Tenancy Cleans, After-builder cleans and One-Off cleans. A 15% late payment charge will be added if payment has not been made on the day of a clean.
I. If a client is consistently late with their payments, they will be required to set up a weekly standing order.
8. Price Increases
A. Meridian Cleaning Services LTD reserves the right to adjust client rates at any time. You will be notified 28 Calendar days prior to any price increases.
A. If the customer cancels or wishes to make changes to their weekly or fortnightly clean, such as the amount of time spent in the property and does not give a minimum 48 hours’ notice, in writing/email/post/hand delivery, the customer agrees that he/she will still be charged for the cleaning service at full price.
B. A minimum of four weeks is required when cancelling your cleaning services in writing. Failure to do so will result in the client being charged £30 cancellation fee in addition to any and all outstanding invoices which are current.
C. Upon cancellation Meridian Cleaning Services will clean the property for a further 4 weeks; this is called the notice period. Once this period has elapsed all agreements will be terminated upon up to date payment by the client.
D. If four weeks notice period is not given by the client this four week period will become payable immediately.
E. If the client cancels at the end of a month and has paid for their cleans but wishes to cancel and does not give the 4 week notice period; the client will be charged for any future cleans due to be had in this period.
F. If the client cancels within the first 28 days, of instruction any discount discussed for ongoing works will be nil and void, and the payment due will be for the full rate.
G. If a client is not in their notice period and which to cancel a scheduled clean and does not give a minimum 48 hours’ notice, in writing/email/post/hand delivery, the customer agrees that he/she will still be charged for the cleaning service at full price.
H. Meridian Cleaning Services Ltd reserves the right to deny service or terminate service due to safety concerns, financial concerns, or inappropriate uncomfortable situations.
10. Missing Cleans.
A. As a regular cleaning client, a part of what you pay for is a consistent place on our schedule. Having a consistent spot insures that you receive a discounted rate. Any gaps in regular service MAY increase your rate if additional time is needed in order to bring your home back to maintenance level.
11. Missing cleans due to customer holidays
A. If you go on holiday you will need to give us a 1 months’ notice. We will still come in and clean, however, we understand that as you will not be at home there will be less cleaning to do. We are more than happy to then carry out cleaning that we would not normally do eg. Clean your oven, inside fridge, inside cupboards etc., that will fit in with our agreed time limit. If you decide you do not want us to attend, we will still have to charge you half the price of your clean to keep your slot open.
B. If 1 months’ notice is not given, Meridian Cleaning Services Ltd reserves the right to charge full price for any cleans due to be had if the client does not want our cleaning technicians to attend.
12. Service Limitations
A. We do not climb higher than a 2-step ladder
B. We cannot move furniture over 15 lbs but will try to reach a visible place with an extension duster
C. If an area in the home is considered or has the potential to be considered a bio-hazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc.)
D. It is to the client’s advantage to have the home tidied up as much as possible allowing us to be able to get to all areas so that we can optimise your cleaning. Meridian Cleaning Services LTD provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.
E. Due to sanitary and hygiene cross-contamination issues, we are unable to clean in areas or homes with live infestations (maggots, fleas, roaches, bedbugs, etc.) until mitigated. Your company name reserves the right to refuse to carry out the cleaning, and the full price of your clean will be charged without prior notice.
F. The client is requested to arrange a suitable parking space for a minimum of one vehicle within proximity of the property. If parking/congestion expenses are applicable, it will be pointed out in your agreement and charged at the going rate, on top of your cleaning bill. If there your area is in a permit only zone, a permit is required for our cleaning technicians. If this is not supplied, we reserve the right to charge for any parking tickets given to our operatives.
G. When it comes to Christmas and birthdays, please make sure you remove cards and decorations before we come unless you agree that you are happy for us to clean around them. Alternatively, we can remove all the cards and decorations prior to cleaning. Which will include an extra charge of £15.
13. Digital Media
A. Occasionally we like to take before and after pictures of your home. Interior pictures will be for our reference only and will not be publicised without your consent. Interior images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. If we wish to use pictures of the interior of your home, we will contact you directly before doing so. This would be for possible advertisement on such places like our website, Facebook and so forth. During recovery cleans, photographs will be taken of all areas re-cleaned during that visit. These will be kept for our reference only. At no point will any image include images of any person living in the home. We do respect your right to privacy.
B. We will from time to time ask for your consent to use images for marketing purposes, only images which you have given your written consent for will be used.
C. If any negative allegations are posted on the internet on any Social Media platform and are in anyway false or malicious either directly or through a third party or representative, Meridian Cleaning Services Ltd reserve the right to rigorously defend their position through the legal system. Any and all such costs in defending this position will also be pursued against, The Person.
D. The cleaning technicians do take photos after every clean. This is for our reference only and will not be publicised without your consent.
14. Complaints and Claims
A. Client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
B. During a re-clean, Meridian Cleaning Services LTD requires the presence of the Client or his/hers representative in the beginning and at the end of the cleaning session so an inspection can be carried out and if any corrections are needed, should be made on the same day. If a Client is not completely satisfied with the cleaning services, Meridian Cleaning Services LTD will re-clean any areas and item/s before the completion of the service on the same day
C. Meridian Cleaning Services LTD may take up to 5 working days to respond to a complaint.
D. Complaints are accepted in writing (letter, e mail or Fax). Complaints must be reported on completion or in the following 24-hour.
E. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
F. In case of damage Meridian Cleaning Services LTD will try to repair the item/s if it agrees that it caused the damage. If the item/s cannot be repaired Meridian Cleaning Services LTD will rectify the problem through its insurance company by crediting the Client with the item/s if it is proven to be by our personnel.
G. Please note we provide a like for like replacement.
H. If our cleaning operatives damage or break any fixtures or fittings, it must first be inspected by our area manager and any repairs will be made either by a company of our choice or our repairs team. If the client refuses this service, Meridian Cleaning Services Ltd will not be liable for any costs forwarded to us.
H. Customer agrees to photos being taken of the areas that have been re-cleaned.
I. Meridian Cleaning Services LTD reserves the right not to be responsible for: delay for a cleaning visit due to a traffic congestion, postponed service due to broken equipment, job not complete due to lack of hot water or power and suitable cleaning materials and/or equipment in full working order provided by the Client, third party entering or present at Client’s premises and obstructing the cleaning process.
J. Customer agrees to photos being taken of the areas that have been re-cleaned.
K. Customer agrees to photos being taken of objects/areas which the customer may feel has not been cleaned properly in the past and/or from a previous re-clean.
L. Any allegations of a criminal nature will be passed to Police and our Legal team to resolve with you immediately at the time of reporting. Meridian Cleaning Services Ltd takes very seriously any allegations of this nature and will ensure a thorough internal and external investigation takes place, keeping the client involved throughout.
15. Valuable items.
A. The customer agrees to remove any cash, valuable jewellery or items which are highly breakable from sight of cleaners, or any other item considered valuable either financially or sentimental. This is to protect both customer and employees.
B. Items which are antique, irreplaceable, hard to find, etc. should be pointed out prior to our visit and unless authorised by yourselves will not be cleaned as they are not covered by our breakage policy.
A. Meridian Cleaning Services LTD has a Public and Employer’s liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Meridian Cleaning Services LTD, reported within 24 hours of service date.
B. Insurance cover does not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc., any other items, instability of which the Client is already aware for such us bathroom appliances or any fixtures. The Client is obliged to warn the Company or the cleaner about appliances that are poorly fixed or not in full working order.
C. Meridian Cleaning Services LTDreserves the right to refuse to share any of the confidential company’s documents.
D. Meridian Cleaning Services LTD are insured to look after customers keys.
17. After Cancellation of the Cleaning Service
A. When entering into an agreement for services with Meridian Cleaning Services LTD, you agree not to solicit for hire any staff member introduced to you by Meridian Cleaning Services LTD for any home-related services.
B. The Client acknowledges the Company invests significant resources in recruiting, selecting and training its Cleaners. Unless the Company gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner to provide domestic or commercial cleaning services to the Customer or any associate of the customer for any period during which services are provided by the Company and for a period within 6 months after the conclusion of any Service. The 6 month period remains in effect even if the Cleaner leaves the employment of the Company during this period. The Customer acknowledges that the Company may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer. Each cleaning technician signs a non-compete agreement which prohibits him or her from working directly with our clients
C. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is £1500 payable to Meridian Cleaning Services LTD immediately upon employing our staff for any services to your home/ business. Your cleaner (s) will also be immediately terminated.
18. Price Increase
A. Meridian Cleaning Services Ltd reserves the right to increase our prices given 28 days’ notice.
19. Arrival time for cleaning technicians. A. Due to some days being busier than others and if some customers cancel their cleans on the day, we regret we cannot keep to an allocated arrival time. You will be given an estimated arrival time during your consultation; however, we cannot guarantee this time. A member of staff will contact you if we believe we will arrive more than 1 hour past our estimated arrival time.
B. If we cannot contact you and you are not home to let the cleaning technicians in, the full price of your clean will be chargeable.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Meridian Cleaning Services LTD reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.